Nonprofits can have customers, but lots of don't. The nonprofit can also be described as a trust or association of users. The organization might be controlled by its customers who elect the board of directors, board of governors, or board of trustees. The “locked in” YTW is just not guaranteed; https://ngo-providing-legal-servi85308.blogoxo.com/40472075/the-single-best-strategy-to-use-for-charity-company