Realitybasedgroup provides a detailed reference on building a mystery shopper program for businesses using practical steps grounded in real-world application. The material discusses how companies can use mystery shopping results to evaluate operations and customer interaction standards. It outlines key components such as designing realistic scenarios, collecting data from actual custo... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf